Shipping

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Shipping & Returns Policy

Yali Biotech ships IVD raw materials, sample preservation, sample pre-treatment, nucleic acid extraction and purification, molecular detection enzymes to laboratories and distributors worldwide. Learn about order processing, shipping methods, cold chain logistics, customs duties, and our returns policy below.

⚙️ Order Processing

✅	Orders processed within 1–3 business days after payment confirmation
📧	Order confirmation email sent upon successful payment
📋	Shipping notification with tracking number sent once dispatched

🛶 Shipping Methods & Delivery Times

Region	Carrier Options	Est. Delivery
Asia Pacific	DHL, FedEx, SF Express	3–7 business days
North America	DHL, FedEx	5–10 business days
Europe	DHL, FedEx	5–10 business days
Middle East & Africa	DHL	7–14 business days
South America	DHL	7–14 business days

❄️ Cold Chain Shipping for Temperature-Sensitive Products

For reagents, cfDNA storage tubes, and other temperature-sensitive IVD raw materials, we provide validated cold chain logistics:

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2–8°C Refrigerated

Gel packs + insulated containers

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−20°C Frozen

Dry ice shipping (select destinations)

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Temperature Loggers

Available on request for regulatory compliance

💰 Shipping Costs

Shipping costs are calculated based on destination, weight, dimensions, and shipping method. A detailed shipping quotation is included with your order confirmation. For bulk orders or recurring shipments, volume freight discounts may apply.

⚠️ Customs & Import Duties

International orders may be subject to customs duties, import taxes, and processing fees levied by the destination country. These charges are the responsibility of the buyer and are NOT included in the product price or shipping cost. We recommend contacting your local customs office for applicable rates before placing an order.

🔄 Returns & Refunds Policy

✅	Damaged or defective products — Contact us within 7 days of receipt with photos. We will arrange a replacement or full refund at no additional cost.
📋	Incorrect items received — We will correct the order and cover all return shipping costs.
⏰	Product quality concerns — Provide lot number and issue description; our QA team responds within 48 hours.
🚫	Non-returnable items — Custom-synthesized antigens/antibodies, opened reagent kits, and products past their expiration date cannot be returned.

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Questions About Your Shipment?

For shipping status, tracking information, or returns, contact us at global.info@yalibiotech.com or visit our Where to Buy page for regional distributor contacts.